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An AI voice agent that answers your customers — in the dialect they understand

Answer every customer call around the clock in natural Saudi Arabic — with your team able to take over, in full context, whenever a person should.

Book a demoSee how it works
  • Saudi
  • Arabic
  • English

Want your own voice? We clone it from a one-minute sample, with the owner's consent.

A smiling Saudi professional at a laptop carrying the Saut Najdi logo
Hello! How can I help?
I'd like to book for tomorrow

How many calls did you miss this week?

They call after hours

Nobody picks up, so they call your competitor.

A reply desk is expensive

Salaries and shifts — for the same questions on repeat.

They repeat themselves

Three employees, three retellings of one story.

How does it work?

  1. The customer calls

    Your dedicated line, any hour.

  2. It answers and understands

    In their dialect — and they can interrupt it.

  3. It acts

    Books, answers, logs the details.

  4. It escalates when needed

    Your employee takes over in full context.

    5. Four sequential call stages
Read the full journey of a call →

The hybrid difference

Not just AI. People behind it.

AI takes the routine. Your team takes the moments that need a person — arriving already knowing the whole conversation.

Example: a clinic call — with an escalation moment

Hi, I'd like to book a dental appointment for tomorrow.
Saut Najdi agentOf course! Tomorrow we have 4:30 PM free — does that work?
Works. But I have a question about pain after a filling you did…

Medical question — instant escalation to a human

  • Full call transcript
  • Summary: 4:30 booking + post-filling pain question
  • The caller's history with you
Your employeeThis is Ahmed from the clinic — I've read the summary. Let me put your mind at ease about that filling…

Illustrative dialogue — this is what a call looks like, not a real recording.

See the human handoff page

What's the difference between an AI voice agent and a traditional IVR?

An IVR is a menu the caller has to navigate. Saut Najdi talks to them, works out the intent, and acts on it.

SituationTraditional IVRSaut Najdi
The caller startsA menu: press 1, press 2They say what they want
The caller interruptsThe menu carries onIt stops and listens
The request isn't on the menuStuck, or waiting for a personIt acts, or escalates
Booking an appointmentTransferred to a personBooked inside the call
A human is neededYour employee starts from zeroThey inherit transcript and summary

Every customer channel in one platform?

Yes — phone calls, WhatsApp, Telegram, SMS, email and your website chat all land in one team inbox. The same agent answers them all from your business's own information, and your staff can step into any conversation.

Phone calls

Answers in your customer's dialect and books inside the call.

WhatsApp Business

Replies and follows up in the thread the customer started.

Telegram

The same agent, the same knowledge, on Telegram.

SMS

Reminders and confirmations that reach every phone.

Email

Email enquiries land in the same inbox.

Website chat

Your site's visitors talk to the same brain — try it below.

One inbox, one agent, full context at handoff.

What do you get?

The voice agent

Answers in your customers' dialect; they can interrupt and it keeps up.

Human handoff

Your employee inherits full context, and can listen in live.

Arabic knowledge base

Upload PDF and Word files, even scans — the agent answers from them.

Agent builder

Build your agent on sector-ready templates. No code.

The dashboard

Every call with transcript, recording, summary and your own numbers. Your team places outbound calls from here too, with the agent talking.

Built for which businesses?

Clinics & hospitals

“I'd like to book an appointment”

Restaurants

“Do you have a table tonight?”

Hotels

“Do you have a room free?”

Real estate

“Is the apartment still available?”

Retail

“Has my order arrived?”

Open your sector to see exactly what the agent handles and what reaches your staff.

Plans & pricing

Plans for every stage of growth

One monthly credit pool for AI calls and text conversations. Choose the capacity that fits your use, then book a demo to scope setup for your business.

Essential

For a single site, after-hours and overflow coverage

990 SAR/ month

Excludes 15% VAT

Book a demo
Shared monthly credits
9,000
If used only for voice
900 minutes
If used only for conversations
2,250 conversations

Each estimate uses the whole pool for one type. Mixed usage draws actual credits from the same pool.

Team users
2
AI agents
3
Simultaneous calls
Based on your line or ordered number capacity
Recording retention
90 days
Transcripts, summaries & customer records
During the subscription
Support response
Within 2 business days
  • Voice answering and website chat
  • Basic reports and human handoff
Usage price details

Credits are included in the monthly base; in-plan rates are reference values, not added charges. Usage beyond the pool is billed at the extra-usage rates.

In-plan voice-minute reference rate
1.10 SAR/minute
In-plan conversation reference rate
0.44 SAR/conversation
Voice minute after credits run out
1.21 SAR/minute
Conversation after credits run out
0.484 SAR/conversation

Growth

For growing teams that need more answering capacity

2,900 SAR/ month

Excludes 15% VAT

Book a demo
Shared monthly credits
29,000
If used only for voice
2,900 minutes
If used only for conversations
7,250 conversations

Each estimate uses the whole pool for one type. Mixed usage draws actual credits from the same pool.

Team users
5
AI agents
8
Simultaneous calls
Based on your line or ordered number capacity
Recording retention
180 days
Transcripts, summaries & customer records
During the subscription
Support response
Within 1 business day
  • Everything in Essential, plus WhatsApp, Telegram and a shared inbox
  • 3 active workflows, supervisor listening and takeover
  • Voice cloning: 2 credits per new voice
Usage price details

Credits are included in the monthly base; in-plan rates are reference values, not added charges. Usage beyond the pool is billed at the extra-usage rates.

In-plan voice-minute reference rate
1.00 SAR/minute
In-plan conversation reference rate
0.40 SAR/conversation
Voice minute after credits run out
1.10 SAR/minute
Conversation after credits run out
0.44 SAR/conversation

Expansion

For multi-branch operations with larger teams

6,900 SAR/ month

Excludes 15% VAT

Book a demo
Shared monthly credits
76,666
If used only for voice
7,666 minutes
If used only for conversations
19,166 conversations

Each estimate uses the whole pool for one type. Mixed usage draws actual credits from the same pool.

Team users
10
AI agents
20
Simultaneous calls
Based on your line or ordered number capacity
Recording retention
365 days
Transcripts, summaries & customer records
During the subscription
Support response
Within 8 business hours
  • Everything in Growth, plus 15 active workflows
  • Branch reporting, whisper and scoped API access
  • Voice cloning: 2 credits per new voice
Usage price details

Credits are included in the monthly base; in-plan rates are reference values, not added charges. Usage beyond the pool is billed at the extra-usage rates.

In-plan voice-minute reference rate
0.90 SAR/minute
In-plan conversation reference rate
0.36 SAR/conversation
Voice minute after credits run out
0.99 SAR/minute
Conversation after credits run out
0.396 SAR/conversation

Enterprise

Custom needs set out in a written quote

By contract

Book a demo
Shared monthly credits
By contract
If used only for voice
Calculated in quote
If used only for conversations
Calculated in quote

Each estimate uses the whole pool for one type. Mixed usage draws actual credits from the same pool.

Team users
By contract
AI agents
By contract
Simultaneous calls
Based on your line or ordered number capacity
Recording retention
By contract
Transcripts, summaries & customer records
During the subscription
Support response
By contract
  • Custom scale requirements in a written offer
  • Account management, SLA and integrations by agreement
Usage price details

Credits are included in the monthly base; in-plan rates are reference values, not added charges. Usage beyond the pool is billed at the extra-usage rates.

In-plan voice-minute reference rate
By contract
In-plan conversation reference rate
By contract
Voice minute after credits run out
By contract
Conversation after credits run out
By contract

A user is a team member's account; an AI agent is an assistant configured for your business. Simultaneous calls depend on your existing phone line or the capacity provisioned with your ordered number, confirmed in the written offer.

Prices are in SAR and exclude 15% VAT. VAT is added at payment after the demo and written offer. Your setup fee is scoped to your needs in that offer.

Compare all plan details →

Bring the customer journey together

See how answering, follow-up and human handoff connect in Saut Najdi.

Repetitive manual answersSwitching between separate toolsCustomers repeating their requestWriting every call summary manually

When tools work separately

  1. 1Answering calls

    Your team handles repetitive calls; coverage depends on working hours and shifts.

  2. 2Customer channels

    Switching between calls, messages and inboxes makes context harder to follow.

  3. 3Business knowledge

    Staff search documents or ask colleagues for the right answer.

  4. 4Human handoff

    Customers may repeat their request when another staff member takes over.

  5. 5Call follow-up

    Recordings, notes and reports are gathered from several tools.

  6. 6Getting started

    Phone setup, answering and team workflows are coordinated across tools and providers.

Time and effort depend on your tools and providers

With Saut Najdi

  1. 1Answering calls

    A voice agent handles routine questions around the clock and routes cases that need a person.

  2. 2Customer channels

    Calls and text conversations in one platform, with customer context available for handoff.

  3. 3Business knowledge

    Your agent draws on the business knowledge you provide.

  4. 4Human handoff

    Your team receives the conversation with its transcript, summary and available context.

  5. 5Call follow-up

    Call recording, transcript, summary and a dashboard, subject to retention terms.

  6. 6Getting started

    Start with a demo, then receive a written offer covering setup, integrations, fees and activation.

Choose your plan, then scope setup in your demo
See it in a demo

Setup depends on your existing number, integrations and business needs. We explain these before you subscribe. Feature availability depends on your plan and agreed scope.

Your data is governed, not just stored

  • Designed to comply with the Saudi Personal Data Protection Law (PDPL)
  • Storage in the Gulf region (Doha)
  • An audit log that can't be edited or deleted
  • Roles and permissions for every employee
Security & data page →

Questions on your mind?

What is Saut Najdi?

Saut Najdi is a Saudi AI voice agent that answers your customers' calls in the dialect they understand, acts on what they need — books, answers, records — and hands the call to your human employee with full context whenever a human should take it.

Does it really understand Saudi dialects?

Saut Najdi is built on Saudi dialects from the ground up: it hears everyday Saudi phrasing correctly and answers in male and female voices: Najdi, Hijazi, Levantine and English.

When does a call go to a human?

A Saut Najdi call goes to your employee immediately when the customer asks for a human, sounds upset, or repeats a question that isn't getting resolved — and you set the escalation rules. Your employee takes over with the full transcript, a summary, and the customer's history.

Where is my call data stored?

Saut Najdi stores your data in the Gulf region (Doha), recording retention follows the plan terms confirmed at activation: 90 days for Essential, 180 for Growth, 365 for Expansion, and by contract for Enterprise. The privacy policy fully discloses where speech and AI processing happen.

How much does an AI voice agent cost in Saudi Arabia?

Our monthly plans are public: Essential SAR 990 with 9,000 credits, Growth SAR 2,900 with 29,000 credits, and Expansion SAR 6,900 with 76,666 credits. Prices exclude VAT. A call minute uses 10 credits; a billable 24-hour text conversation uses 4. The pricing page shows extra-usage rates, and setup is stated in a written offer after the demo.

How do I start?

You start with Saut Najdi by booking an intro demo — our team sets everything up for you: the agent, the knowledge base, and the escalation rules. There is no self-signup.

All frequently asked questions →

From the blog

Written for people evaluating a real solution — not for search engines.

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Ready to see it answer your customers?

Pick a time that suits you — a 30-minute demo of the platform live, with your questions answered.

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