A new appointment
I'd like an appointment with the doctor.
Saut Najdi agentOf course — dental or dermatology? Tomorrow at 4:30 PM is free, shall I confirm it?
AI call answering for clinics — appointments booked while your front desk is busy
Your receptionist cannot look after the patient in front of them and answer a phone that never stops. The agent takes those calls, books the slot in your clinic's calendar, and hands anything that needs a person to your staff.
- Designed to comply with the Saudi PDPL
- Gulf-region storage, processing fully disclosed
- Append-only audit log
- Instant escalation to a human
- Authentic Saudi dialects
A ready-made clinic and hospital template
The calls you're missing every day
This is what calls to a Saudi clinic sound like. How many went unanswered yesterday?
Rescheduling
I have an appointment Thursday and I can't make it.
Saut Najdi agentThat's Thursday 10:15 with Dr. Sarah — her nearest alternative is Sunday at 11:00. Does that work?
Fees and insurance
How much is a dermatology consultation, and do you take my insurer?
Saut Najdi agentIt's SAR 250, and your insurer is accepted — bring your card and ID.
Hours and location
How late are you open, and where are you?
Saut Najdi agentUntil 10 PM, at the Malqa branch — shall I send you the location?
Asking for a doctor by name
Is Dr. Sarah in on Sunday?
Saut Najdi agentSundays and Tuesdays, 4 PM to 9. Shall I book you with her?
Confirming a booking
I booked yesterday but forgot the time.
Saut Najdi agentToday at 6:45 with Dr. Khalid, reference 4 — 8 — 2 — 1.
Illustrative dialogues — not real recordings.
Why a missed call costs a clinic more
It is two losses at once: an empty slot in the diary of a doctor costed by the hour, and a patient who rang whoever was next in the search results.
Your busiest hours are the ones nobody can pick up. And after hours the loss becomes a no-show: a patient wants to cancel at nine, finds nobody, and the slot sits empty.
Mapped to the dialogues above
What the agent handles, precisely
It finishes the call itself — it doesn't log a message and promise a call back.
It books — it doesn't take a request
It checks your calendar on the line and confirms the slot before the call ends. The appointment appears in your team's calendar in the same moment.
Reschedules and cancellations, on your policy
It finds the booking from the number the patient is calling from, moves or cancels it, and puts the slot straight back into availability.
Fees and insurance
Consultation and follow-up fees and the insurers you accept, exactly as written. Pre-approvals go to your staff.
Hours, branches and getting there
Each branch's hours, public holidays, the Ramadan schedule, and the nearest landmark.
The doctors' rota
Who works which days and at which branch. If a doctor is booked out for a fortnight it offers a colleague.
It recognises returning patients
It greets them by name and knows their last appointment — the same details your employee sees at handover.
A clinic call is names and numbers
A doctor's name, a date, a reference. The patient says “half four”, then changes their mind mid-sentence — the agent listens, amends, and reads the reference back digit by digit.
The voices available today are Najdi, Hijazi, Levantine and English, male and female. You can add your own brand voice by cloning a named person with their consent, depending on your plan.
The full detail is on the voice agent page.
What goes to your staff
The agent handles logistics. Anything touching the patient's health goes to your staff immediately.
The agent gives no medical advice, makes no diagnosis, and interprets no report. A deliberate rule, not a limitation we're apologising for.
Even wrapped in an administrative question — “dermatology or internal medicine?” — it transfers rather than choose for the patient.
- Any medical question — symptoms, medication, pain after a procedure, a result to interpret — transfers immediately.
- Audible frustration: the agent hears it in the caller's voice and escalates rather than pushing on.
- An explicit request for a human — an iron law it never negotiates.
- Urgent situations — never improvised around, and never presented as a substitute for emergency care.
Your employee inherits the escalation reason, the transcript, an Arabic summary and the patient's history — read how the handoff works.
After hours it still books tomorrow's slot, or logs a callback for your team to return when they open.
What an escalation looks like
A patient books a dental appointment, then asks about pain after a filling. That is where the agent's job ends:
Example: a clinic call — with an escalation moment
Hi, I'd like to book a dental appointment for tomorrow.
Saut Najdi agentOf course! Tomorrow we have 4:30 PM free — does that work?
Works. But I have a question about pain after a filling you did…
Medical question — instant escalation to a human
- Full call transcript
- Summary: 4:30 booking + post-filling pain question
- The caller's history with you
Your employeeThis is Ahmed from the clinic — I've read the summary. Let me put your mind at ease about that filling…
Illustrative dialogue — this is what a call looks like, not a real recording.
What goes into your clinic's knowledge base
The agent knows nothing about your clinic beyond what you give it — a feature, not a gap, because it closes the door on improvisation:
The doctors' rota
Who works which days, their specialty and their branch.
The price list
Consultation, follow-up and procedure fees, and first visit versus review.
Insurers
Which are accepted, and what needs pre-approval.
Cancellation and lateness policy
How much notice is required, and how you treat a late arrival or a no-show.
Hours and branches
Each branch's hours, holidays and Ramadan, addresses and parking.
The questions asked every day
“Is there a women's section?” “Can I walk in?” “Do you see children?”
The hardest document in a clinic is the one that never sits still: the rota is redrawn weekly. Upload it as it is and edit it in one place.
Before publishing you check it yourself in the test chat and see where each answer came from.
And not only calls
WhatsApp Business, Telegram and your website chat land in the same inbox and answer from the same knowledge base — the patient's history in one place.
How it is built and kept current is on the knowledge base page.
Exactly where your patients' data is stored and processed — read the security and data page.
How we set your clinic up
We start from the ready-made clinic template and fill it with your information: the rota, fees, insurers, the cancellation policy. Then we set your escalation rules, and you hear the agent before any patient does.
There is no self-signup: our team settles the rota and the medical boundary with you, and we agree the timeline with you in the demo.
You change it yourself afterwards — the agent builder page.
Questions clinic owners ask
Does the agent actually book, or just take a request?
It actually books, checking your calendar on the line and reading the reference back digit by digit — and it appears in your team's calendar in the same moment.
What happens if a patient asks a medical question?
It transfers immediately — no advice, no diagnosis, no interpreting a report. Your employee takes over with the transcript and the summary.
We have several branches and doctors — is that a problem?
No. The rota and branches are configured into your agent, and it books into the right branch's calendar.
Where is our patients' data stored?
Permanent storage is in the Gulf region (Doha), recording retention follows the plan terms confirmed at activation: 90 days for Essential, 180 for Growth, 365 for Expansion, and by contract for Enterprise. Every access is written to an audit log. Processing is set out on the security page.
Ready to see it answer your customers?
A 30-minute intro demo — we show you the platform live and answer your questions.