A room tonight
Do you have a room free tonight for two?
Yes — a double is available, breakfast included. Shall I hold it in your name?
Availability checked and the booking confirmed inside the call itself.
“Do you have a room tonight?” — a front desk that answers 24/7
That question arrives dozens of times a day, mostly when nobody at the desk is free. The Saut Najdi agent answers every call, checks availability and confirms the booking, and answers from your own hotel information — passing anything that needs a person to your team with the full context.
- Designed to comply with the Saudi PDPL
- Gulf-region storage, processing fully disclosed
- Append-only audit log
- Instant escalation to a human
- Authentic Saudi dialects
The calls you're missing
Which calls are you missing while the desk is busy?
The same six calls repeat in every hotel, every day. Each one you don't answer is a booking that went elsewhere.
Room types and rates
What's the difference between the suite and the family room?
The suite has a separate living room; the family room is one room with two large beds. Shall I quote you two nights?
Differences and rates are written once, so every guest hears the same answer.
Changing or cancelling
My booking is Thursday — can I move it to Friday?
Friday is available. I'll move it and give you a new reference — cancellation is free up to 24 hours before arrival.
The call that eats the most desk time, completed and logged in your calendar.
Late arrival
I land at 2 in the morning — can I still check in?
Yes, reception is staffed 24 hours. Check-out is 12 noon — shall I add a late-arrival note?
If nobody answers at 11 at night, that guest books somewhere else.
Facilities and location
Is there parking? And is breakfast included?
Free parking under the building, and breakfast is included in the family rate. Shall I give you the nearest landmark?
Fixed facts written once — never two guests, two different answers.
A guest complaint
My room wasn't cleaned yesterday. I want the manager.
I'm sorry about that. I'm putting you through to guest relations now — with your room number and everything you've told me.
A request for a human is transferred immediately, with the story attached.
Illustrative dialogue — not a real recording.
What the agent handles
What does the agent handle on its own?
It answers on the first ring, confirms bookings, replies from your hotel's own information, and hands your team anything that needs a person.
Every call answered, around the clock
No voicemail and no hold queue — including peak check-in hours and after midnight.
Checks availability, confirms the booking
Books in the guest's name and reads the reference back digit by digit. It lands in your calendar with the transcript.
It answers with your information
Rooms, rates, policies and facilities come from your knowledge base. With no approved answer, it says so and logs a callback.
In your guest's language
Najdi, Hijazi and Levantine Arabic plus English, switching by what it hears. Choose a male or female voice — or your own brand voice, depending on your plan.
Closed? Still no dead end
It logs a callback with the details and the guest's preferred time, waiting in your dashboard when the team opens it.
It recognises returning guests
Greets them by name and remembers preferences: high floor, away from the lift, late arrival.
What goes to a human
What goes to your employee?
Four situations transfer straight away: a request for a person, a complaint, money and refunds, and group bookings. You set the rules from the dashboard.
A request for a human — immediate
“Put me through to someone” is never argued with. It transfers at once — an iron law across the platform.
A complaint from a guest in-house
Housekeeping, air conditioning, noise next door. It apologises, captures the room number, and transfers with the full transcript.
Money, refunds and billing
Anything about an amount or a refund goes to your employee. The agent never takes card details or collects payment on a call.
Groups, events and exceptions
Twenty rooms for a company, a hall, a waiver of the cancellation policy — negotiation, not enquiry. It captures the essentials and passes them on.
Your employee inherits the escalation reason, the full transcript, an Arabic summary and the guest's history — read how escalation works. Your team can also follow a live call, listen in, and take it over in one click.
Your knowledge base
What belongs in your hotel's knowledge base?
It is the difference between a generic agent and one that knows your hotel. Upload files or write question-and-answer pairs, and check every answer in the test chat before publishing. These matter most:
Room types and beds
How many it sleeps, the beds, the size, what's in it, and how it differs from the tier above.
Rates and offers
Rates by category and season, the packages, and what the price includes and excludes.
Cancellation and changes
When cancellation is free, the no-show policy, and non-refundable terms. Write this one precisely.
Check-in and check-out
Official times, late arrival, late check-out and any fee, and luggage storage.
Facilities and services
Breakfast hours, pool and gym with men's and women's hours, parking, Wi-Fi, and the children and extra-bed policy.
Location and directions
The address, distance from the airport, the landmark people actually know, and any airport transfer.
Any question you've answered three times this week belongs here. Start with rooms, rates and cancellation, then add weekly from your call log.
After the call
And once the call ends?
Every call is kept in your dashboard with its recording, transcript and Arabic summary. The dashboard also shows your own numbers — call volume, the share the agent handled end to end, average duration — with CSV and PDF export.
A complete call log
Listen to any call, see where the agent chose to hand over, and adjust its wording.
The reservations calendar
Agent bookings land in the same calendar as your team's, with guest name and dates — one picture for the desk.
A profile for every guest
Calls, bookings and preferences in one place. Nobody retells their story.
Starting from nothing? No — the hotel template is ready
An agent persona built for hotel reception, scenarios for availability, booking, changes and late arrivals, ready escalation rules, and a knowledge-base skeleton you fill with your own information.
More than one property? Each branch gets its own agent, its own knowledge base and rates, with team permissions split across branches.
Who builds it with you, and how you edit it without code, is on the agent builder page.
Questions from hotel operators
Does the agent actually book the room during the call?
Yes. It checks availability, confirms in the guest's name, and reads the reference back digit by digit — and the booking appears in your calendar with the transcript.
What happens when an English-speaking guest calls?
It answers in English. The agent works in Arabic — Najdi, Hijazi and Levantine — and in English, switching to the caller's language.
Can it take card details or collect a deposit?
No. Anything to do with payment or refunds is transferred to your employee, or logged as a callback when you're closed.
What do you need from us to start?
Your room types, rates, cancellation policy, check-in and check-out times, and facilities. Our team builds the agent with you — there's no self-signup.
Where are recordings of our guests' calls stored?
Permanent storage is in the Gulf region (Doha), and recording retention follows the plan terms confirmed at activation: 90 days for Essential, 180 for Growth, 365 for Expansion, and by contract for Enterprise. Realtime speech processing transits global providers — detailed on our security page.
What does the agent do with an upset guest?
It apologises and transfers immediately, carrying the transcript, the summary and the guest's history. A request for a human is never negotiated.
Ready to see it answer your customers?
A 30-minute intro demo — we show you the platform live and answer your questions.